Just the voice to verify the identity of the client

Company Tatra Banka
Sector Banking

Requirements

* A system ensuring that the verification is carried out naturally during an ordinary conversation
with the operator

* A verification fast enough and at least as safe as Card and Card Reader authentication

* To improve customer services and banking experience of their clients

* Seamless, smooth and personal security authentication

* Market leading customer experience

The average time of client identification process through the Card and Card
ReaderTB is 1min, 21 sec. In comparison with 27 sec identification time through
voice biometrics, we save 66% of the time in the client identification process.

Ľuboš Kováč
Head of contact center DIALOG Live at Tatra banka (2013)