Managed service desk

We provide IT service desk solution for both small-medium business and the enterprise environment.

For over 10 years we have combined a multilingual well-trained helpdesk with renowned monitoring solutions, integrated with Soitron Support central system to offer our clients flexible engagement models to suit their project requirements and budgets.

We know, that costs related to business processes in IT infrastructure can mount up and matter. Let us review your overheads set-up and choose a solution that will optimise your operations, either with staff augmentation services in bestshore cost saving locations or with a fully managed service based on pay per action service catalogue.

how we deliver

Remote monitoring with Soitron Support Central (SC) - an ITIL based tool that covers ticket management and CMDB. This tool serves as a transparent client access portal and change request system and easily integrates with any existing service desk platform.

Our dedicated team will be fully skilled with the technology platforms to deliver.

Service Delivery is managed and based on industry best practices and in the ITIL methodology environment (ITIL, ITSM and Six Sigma certified specialists). Projects are delivered based on PMI methodology (PMP, Prince or IPMA certified specialists).

our delivery models

Dedicated Delivery Model

  • Dedicated service delivery team
  • Stringent SLAs and KPIs
  • Analysis of the load of your activities, measuring the time-requirements and proposing service catalogue with prices for corresponding activities
  • Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement reccomendations

Shared Services

  • Shared service delivery team
  • Stringent SLAs and KPIs
  • Analysis of the load of your activities, measuring the time-requirements and proposing service catalogue with prices for corresponding activities
  • Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement reccomendations

Staff augmentation

  • Highly skilled and talented resource pool
  • Multilingual resource
  • Flexibility to ramp-up or ramp-down
  • Covering all time zones 24x7, depending on needs
  • Dedicated HR business partner

Our partnerships

At Soitron we have not only teamed up with leading industry technology companies such as HP, Landesk and Microsoft, but have attained the top level of accreditation and invested in a number of specialisations enabling us to offer our clients a guarantee of the most professionally managed networking services. Our approach and delivery has won us numerous client, partner and industry awards.

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cisco

Cisco Gold Certified Partner
Cisco Advanced Borderless Network Architecture Specialization
Cisco Advanced Collaboration Architecture Specialization
Cisco Advanced Content Security Specialization
Cisco Advanced Data Center Architecture Specialization
Cisco Advanced Routing & Switching
Cisco Advanced Security
Cisco Advanced Unified Communications
Cisco Advanced Wireless LAN
Cisco IP Next Generation Networks Architecture Specialization
Cisco Master UC Specialization
Cisco Cloud Infrastructure Partner
Cisco Registered Partner Cisco Learning Partner - Associate
Cisco Customer Satisfaction Excellence
Cisco PSPP Cisco Central Government
Cisco PSPP Education Cisco PSPP Healthcare
Cisco ATP - Cisco TelePresence Video Master
Cisco ATP - Identity Services Engine
Cisco ATP - Unified Contact Center Enterprise
Cisco ATP – Customer Voice Portal
Cisco ATP – Data Center Unified Computing
Cisco Cloud and Managed Services Partner Advanced
Cisco Ironport Gold Certified
Cisco Advanced Data Center Networking Infrastructure
Cisco Advanced Data Center Storage Networking

hp

HP Gold Specialist
HP Advanced Storage Specialist
HP Professional Computing Specialist
HP Professional Storage Specialist
HP Professional Networking Specialist
HP Personal Computing Specialist
HP Workstations Specialist
HP ServiceONE Specialist

microsoft

Microsoft Gold Data Center Competency Partner
Microsoft Gold Messaging Partner
Microsoft Authorized Education Reseller

ibm

IBM Advanced Business Partner

avaya

AVAYA Silver Partner

oracle

Oracle Solaris Specialization

lenovo

Lenovo Premium Business Partner

vmware

VMware Solution Provider – Enterprise
VMware Enterprise Partner
VMware Infrastructure Virtualization
VMware Desktop Virtualization
VMware Business Continuity

landesk

LANDesk Expert Solution Provider
LANDesk Silver Certified Partner

procera

Procera Partner

Selected certifications

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Micro Focus

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itil

ITIL

ipma

IPMA

prince2

PRINCE2

pmi

PMI

6o

SIX SIGMA

Case study – atrium European Management NV (Atrium)

Other clients

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clients-atat
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