Managed desktop services

Whether you require a pure on-site staff augmentation or a fully remote managed services delivery mdoel, our experienced teams will deliver above and beyond expectations, utilising the remote Landesk desktop database management system.

You create your IT policy, and it doesn’t matter if it’s an untied OS platform or flexible BYOD strategy.

We manage both operations and transitions while keeping you in control of cost, asset management and licencing. Our experienced team will take on the day-to-day responsibility for operating your user platforms. We manage your desktop environment, assuring its functionality, optimised computing power and up-to-date software features.

how we deliver

Remote monitoring with Soitron Support Central (SC) - an ITIL based tool that covers ticket management and CMDB. This tool serves as a transparent client access portal and change request system & easily integrates with any existing service desk platform.

Our dedicated team is fully skilled with the technology platforms to deliver.

Service Delivery is managed and based on industry best practices and in the ITIL methodology environment (ITIL, ITSM and Six Sigma certified specialist). Projects are delivered based on PMI methodology (PMP, Prince or IPMA certified specialist).

our delivery models

Dedicated Delivery Model

  • Dedicated service delivery team
  • Remote support with our own productivity tools or support in your own environment using your tools
  • Stringent SLAs and KPIs
  • Combination of Landdesk remote-desktop management and on-site support

Shared Services

  • Shared service delivery team
  • Remote support with our own productivity tools or support in your own environment using your tools
  • Stringent SLAs and KPIs
  • Combination of Landdesk remote-desktop management and on-site support

Staff augmentation

  • Highly skilled and talented resource pool
  • Multilingual resource
  • Hiring on-board, managing shift coverage and attrition management
  • Flexibility to ramp-up or ramp-down
  • Covering all time zones 24x7, depending on needs
  • Dedicated HR business partner

our partnerships

Our partnerships cover the complete lifecycle of your datacentre computing. We have not only teamed up with leading industry technology companies such as HP, IBM, Cisco, Microsoft, Citrix, Oracle and Vmware but have attained the top level of accreditation and invested in a number of specialisations enabling us to offer our clients a guarantee of the most professionally managed datacentre computing services.

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cisco

Cisco Gold Certified Partner
Cisco Advanced Borderless Network Architecture Specialization
Cisco Advanced Collaboration Architecture Specialization
Cisco Advanced Content Security Specialization
Cisco Advanced Data Center Architecture Specialization
Cisco Advanced Routing & Switching
Cisco Advanced Security
Cisco Advanced Unified Communications
Cisco Advanced Wireless LAN
Cisco IP Next Generation Networks Architecture Specialization
Cisco Master UC Specialization
Cisco Cloud Infrastructure Partner
Cisco Registered Partner Cisco Learning Partner - Associate
Cisco Customer Satisfaction Excellence
Cisco PSPP Cisco Central Government
Cisco PSPP Education Cisco PSPP Healthcare
Cisco ATP - Cisco TelePresence Video Master
Cisco ATP - Identity Services Engine
Cisco ATP - Unified Contact Center Enterprise
Cisco ATP – Customer Voice Portal
Cisco ATP – Data Center Unified Computing
Cisco Cloud and Managed Services Partner Advanced
Cisco Ironport Gold Certified
Cisco Advanced Data Center Networking Infrastructure
Cisco Advanced Data Center Storage Networking

hp

HP Gold Specialist
HP Advanced Storage Specialist
HP Professional Computing Specialist
HP Professional Storage Specialist
HP Professional Networking Specialist
HP Personal Computing Specialist
HP Workstations Specialist
HP ServiceONE Specialist

microsoft

Microsoft Gold Data Center Competency Partner
Microsoft Gold Messaging Partner
Microsoft Authorized Education Reseller

ibm

IBM Advanced Business Partner

avaya

AVAYA Silver Partner

oracle

Oracle Solaris Specialization

lenovo

Lenovo Premium Business Partner

vmware

VMware Solution Provider – Enterprise
VMware Enterprise Partner
VMware Infrastructure Virtualization
VMware Desktop Virtualization
VMware Business Continuity

landesk

LANDesk Expert Solution Provider
LANDesk Silver Certified Partner

procera

Procera Partner

Selected certifications

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itil

ITIL

ipma

IPMA

prince2

PRINCE2

pmi

PMI

6o

SIX SIGMA

Case study – atrium European Management NV (Atrium)

Other clients

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