An ITSM migration with a difference

AN ITSM MIGRATION WITH A DIFFERENCE

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Soitron provided an industry leading technology company with an end-to-end solution to facilitate an urgent legacy migration project involving 37 of company’s largest customers in North and Latin America.

ITSM migrations are a vital part of the services we offer. With vast experience working on pan-European and now North and Latin American projects, this project is a tribute to our methodology, innovation and people responsible for delivering it as
mapped out by this technology leader.

DANIEL OLSSON
Managing Director, Soitron UK

Transaction volumes:

Soitron was responsible for accounts with total ticket volumes across all modules (Service Call, Incident, Problem, Change, Request (IMAC)), amounting to nearly 15,000 per month.

MONTHLY TICKET VOLUMES OF MIGRATED ACCOUNTS:

incidents: 8 279 * changes: 748 * service calls: 4 141 * problems: 103 * IMACS: 1 321