An ITSM transformation programme like no other

An ITSM transformation programme like no other

Company Hewlett Packard Enterprise and Royal Dutch Shell
Sector Technology

Project Summary

IT–SMART was a successful transformation programme implemented by Soitron across Europe. It involved the standardisation of legacy workflow suites for 50 of HPE’s leading European clients – all of which needed either upgrading, re- evaluating or closing down, as well as the archiving of transactional data. Soitron completed the project on time and below budget, and proved to save HPE $18.3 million.

Royal Dutch Shell, one of the world’s six oil and gas “supermajors”, also needed migration to HPE’s new platform. Due to its uniquely large, integrated and complex nature, Shell’s transformation was scheduled after the completion of the IT-SMART programme. Shell’s dependency on a deeply complex IT service involved multiple partners and technologies across the globe.

It was also highly visible and integrated into all aspects of the Shell business and affected in some way each and every staff member from a workforce of 180,000. This meant that if anything went wrong, significant downtime would take place and cause both considerable disruption and cost to the entire global Shell business.  However, the migration needed to take place as Shell was the last HPE customer on the legacy EDS platform and the technology was at the end of its life. Therefore this placed enormous pressure on HPE to migrate Shell to the new platform as soon as possible..


Hewlett Packard Enterprise

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Royal Dutch Shell 

Shell has been a technology pioneer for more than 100 years, and has come up with many industrytransforming “firsts” to deliver energy its customers and partners need.
Since 2007, Shell has spent more than $1 billion annually on research and development. In 2014, our research and development expenditures were $1.2 billion. Shell’s technical and engineering staff amount to more than 43,000.
Shell companies have operations in more than 70 countries and territories with businesses including oil and gas exploration and production; production and marketing of liquefied natural gas and gas to liquids; manufacturing, marketing and shipping of oil products and chemicals and renewable energy projects. Royal Dutch Shell plc is incorporated in England and Wales, has its headquarters in The
Hague and is listed on the London, Amsterdam, and New York stock exchanges.

Transition from staff augmentation to a service based model

Transition from staff augmentation to a service based model

Company Hewlett-Packard Slovakia, s.r.o.
Sector IT


* A stable local partner who will participate in the start-up of a global IT centre and ensure recruitment as well as the overall flow of human resources;

* Continuous cost reduction and streamlining of services after the start of cooperation.


* Change of contract from personnel leasing to a service model (the customer does not pay according to the number of employees of the centre but according to the amount of services used);

* Reduction of unit price of the provided services and quality improvement by increasing productivity, motivation, and commitment of external staff.

” While existing model was suitable for the early stage of the relationship it shortly
showed to be suboptimal to meet HP needs, as it did not stimulate the
environment of continuous productivity and quality improvements, neither it provided scalability and all that was critical for the overall success. As Soitron gained the deeper
knowledge of the HP environment, tools and processes, and become knowledgeable
of true HP needs we have decided to move out of the staff augmentation model towards service based delivery. 

Miloš Horvát
Enterprise Services Manager at HP